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Notification problems

When paired with your smartphone, your Vector Watch receives notifications such as incoming calls, text messages, emails, facebook updates and alarms you defined, either during the initial setup or by subsequent changes in the Settings menu. If you are encountering problems please check the following:

 

  1. The watch is paired with the mobile device.
  2. The watch is in bluetooth range.
  3. The specific push notifications service is on.
  4. You have an active Internet connection for data traffic.

 

My watch is not showing any notifications

 

  1. You need to make sure you have selected the watch face that displays events. Cycle through the watch menu by using the top and bottom buttons.
  2. Make sure that your watch is paired with the mobile device and in Bluetooth range. To do this you can check the connectivity icon on your phone or just swipe the watchfaces on the Watch Maker screen in the Vector Watch app. The watch icon can be found in the left upper corner for Android and in the right upper corner for iOS. If the icons do not show an active connection, please check connectivity issues here.
  3. Check if  your watch is not paired with a different phone.
  4. Enable push notification on your phone, depending on your phone operating system:

 

For iOS:

  1. Allow push notifications when you first install the app on your phone.
  2. Go to iOS Settings, tap on Notifications and enable the “Allow Notifications” option.
  3. Open the Vector Watch app, go to Settings then tap Alerts. Disable “Mirror my phone”, then check that the option is on for that particular app. The app name won’t appear in the iOS list if no notification was received for it. The list is dynamically filled every time you receive a notification from a new app.

 

For Android:

  1. Allow push notifications when you first install the app on your phone.
  2. Open the Vector Vector app, go to Settings then tap Alerts/Notifications and check if the push notifications option is enabled for that particular app.
  3. If the app does not appear in the Alerts list, this means that push notifications are not supported for that app at the moment.
  4. Sometimes the Notification Service is disabled by the Android OS. You need to go to phone Settings, then General, tap on Apps and then on Vector Watch. Select “FORCE STOP”. You will then need to re-open the Vector Watch app.

 

I am not receiving specific notifications

 

  1. Check that your watch is paired with your phone and that it is in Bluetooth range. To do this, check the connectivity icon or just swipe the watchfaces on the Watch Maker screen in The Vector Watch app on your phone. The watch icon can be found in the left upper corner for Android and for iOS, in the right upper corner. If no active connection is displayed, please check the information on connectivity problems here.
  2. Ensure that push notifications are enabled for those specific apps.

 

For iOS:

  1. Go to iOS Settings, then Notifications and enable the “Allow Notifications” option.
  2. Open the Vector Watch app, go to Settings, then Alerts. Disable the “Mirror my phone” option, then check that the option is on for that particular app. The app name won’t appear in the iOS list if no notification was received on that app. The list is dynamically filled every time you receive a notification from a new app.

For Android:

  1. You need to allow push notifications the first time you install the Vector Watch app on your phone by checking the Vector Watch Notifications Service option.
  2. Open the Vector Watch app, go to Settings, then tap Alerts/Notifications and check if the push notifications option is enabled for that particular app.
  3. If the app does not appear in the Alerts list, this means that push notifications are not supported for that app at the moment

 

The notification content is not fully displayed on my watch and I can’t scroll it

 

The maximum number of characters that can be displayed in a notification is currently 79. In the future it may be possible to scroll even longer text.

 

Email notification on my watch shows “No content” or “This message has no content”

 

Sometimes, for iOS, the notifications sent by the iOS email client will show “No content” or “This message has no content” because iOS pushes the notification at the same time the phone is receiving the message from the server. This means that the content wasn’t loaded, so the phone will push an empty message.

 

I get the same notification displayed on the watch after each reconnect

 

If the notifications were not dismissed from your watch or from your phone, they will be pushed on the watch after each reconnect.

 

Press the middle button to display notifications, then press the middle button again to dismiss them. This applies to all available notifications. For iOS, on the main screen swipe down the Notifications status menu and dismiss all notifications. For Android, swipe down the Status bar menu and dismiss all notifications.

 

My watch does not vibrate when I receive a notification

 

  1. Open the Vector Watch app on your phone, go to Watch Maker and check if the watch vibrations button is on. It’s ring next to the “STORE” button.
  2. Open the Vector Watch app, go to Settings, then tap Contextual and check the status of the “AUTO DISCREET MODE” option. If the option is on and a calendar event is set at the same time the notifications were sent to the watch, but the watch did not vibrate, this means that the watch detected the event and activated the auto discreet mode. In auto discreet mode, the watch will receive the notifications, but it won’t vibrate. To activate vibrations, turn the option off.
  3. Try unpairing and then pairing the watch to the phone again. Detailed instructions can be found here.

 

Some notifications are missing on my watch

 

The watch stores the last 10 notifications. When the 11th notification is pushed on the watch, the first one is overwritten. However, it will still be available on your phone.

 

There is a ring displayed on the watch face

 

If the ring is displayed on the watch, it means there is one pending or missed notification. Press the middle button to display the notification and once more to dismiss.

 

The notification ring doesn’t go away

 

If the notifications received were not dismissed from the watch or from the phone, they will be pushed on the watch after each reconnect. To dismiss notifications you need to:

 

Press the middle button to display notifications, then press the middle button again to dismiss them. This applies to all available notifications. For iOS, on the main screen swipe down the Notifications status menu and dismiss all notifications. For Android, swipe down the Status bar menu and dismiss all notifications.